After each sale we send out questionnaires to both the buyer and seller. These questionnaires ask for their opinion on our service levels and their level of satisfaction with Cooper & Tanner. The quotes below are taken from questionnaires received across the firm over the past few months.

Each questionnaire allows a score out of 100, we can then score customer/client satisfaction on a percentage basis. The highest scoring offices in April were Street & Glastonbury with 100% The company average for April was 96.2%.


"Cath sold our house in a day. Can't do better than that!". (Frome Office).

"Very good service". (Frome Office).

"We were more than pleased with the professional approach with all aspects". (Frome Office).

"Excellent service throughout. No problems, any questions asked were dealt with friendly and politely. Thank you and well done, many thanks to Adam & Hannah". (Frome Office).

"In these difficult times it is nice to know that there is a firm willing to commit to what must be sometimes a very trying procedure". (Frome Office).

JULY 2012

"We wish to thank you and your Manager Oliver and your colleague who met us once for your excellent service during the purchase of our house". (Glastonbury Office).

"Great service". (Warminster Office).

"More informative than my solicitor". (Warminster Office).

"Thanks to all of you - brilliant". (Warminster Office).

"Advertising and communication stand out as excellent. Thank you to Sue & Caroline in particular". (Warminster Office).

"Very pleased as always, quick and professional, very friendly service, thank you". (Warminster Office).

"The whole process was worryingly straight forward, positive or negative can't decide???" (Warminster Office).

JUNE 2012

"A very smooth process, kept up to date. Would definately recommend". (Warminster Office).

"First class service from Amy Parfitt and Adam Scott". (Frome Office).

"Very pleased to receive regular updates as to how things were progressing mainly from Hannah. Thanks for all your hard work in selling our property. Adam is a great asset to your company". (Frome Office).

"We enjoyed dealing with your firm on every occasion". (Warminster Office).

"Excellent support, very efficient, professional and friendly. Thank you." (Warminster Office).

"We would have wished for you to have advised us against passing on our telephone numbers" (Warminster Office).

MAY 2012

"Staff a pleasure to deal with". (Frome Office).

"Very pleased the way the sale went, very happy with the service I received". (Frome Office).

"First class and very professional". (Frome Office).

"Many thanks". (Frome Office).

"I am happy that the staff of Cooper & Tanner did all they could to expedite our transaction". (Frome Office).

"Very pleased". (Frome Office).

"Excellent services from all staff we dealt with, thank you". (Glastonbury Office).

APRIL 2012

"Professionalism shown throughout". (Auction Dept).

"Thank you so much for a truly excellent service. We really appreciated the friendly professional advice. We would certainly use Cooper & Tanner again". (Frome Office).

"No brochure on first viewing, otherwise all were polite and professional. Thank you". (Frome Office).

"With many thanks for your help". (Frome Office).

"Professional, friendly and courteous - the standard I experienced over some 30 years is still being maintained". (Frome Office).

"Excellent courtesy - clarity. Could have chased purchaser better regarding exchange but solicitors also tried without success. Thank you for your services". (Frome Office).

"Outstanding staff, service and would use again. 10 out of 10 many thanks for all your help". (Frome Office).

"Your staff have always kept their cool during a very frustrating time and we thank them for that". (Frome Office")

"Excellent service especially as it has been a very painful process". (Warminster Office).

"I would like to say a big thank you to all the staff who were always ready to help me and I would definitely recommend Cooper & Tanner". (Warminster Office).

"We have already highly recommended C & T. Thank you all, too, for encouraging us when the going was tough". (Castle Cary Office).

"Everyone at C & T was a pleasure to deal with. Thank you". (Castle Cary Office).

"We received excellent service all round; flexible on viewing times, great communication and extremely responsive". (Castle Cary Office).

"Thank you perticularly for being willing to do early visits and for keeping us in touch with the various comings and goings on the property". (Castle Cary Office).

"Amanda is a star and a credit to the company". (Castle Cary Office).

"Advertising excellent especially photographs". (Castle Cary Office).

"Very pleased the sale has finally gone through". (Castle Cary Office).

"As a purchaser it was nice to feel that you were interested in me, not just your client!". (Castle Cary Office).

"All went smoothly and well and I thank you". (Castle Cary Office).

"Always helpful and would certainly use this company on all future sales". (Castle Cary Office).

"This was a probate sale and was not easy. Apart from not getting price originally quoted i see all as done to the best ability of the staff and the market". (Castle Cary Office).

"We hope not to use your services as we really hope we have found the house of our dreams and will spend the rest of our lives here, but we would most certainly recommend your most excellent services. Thank you". (Warminster Office).

"Oliver Jenkin was superb". (Glastonbury Office).

"Oliver was brilliant at helping us at all aspects of the sale". (Glastonbury Office).

"We were very happy with how the house move was". (Warminster Office).

"Thank you so much for sticking with me, I couldnt have done it without you all". (Warminster Office).

"Very good service, very helpful throughout. Many thanks". (Warminster Office).

"Very impressed, Lewis is a real gentleman, very courteous and friendly at all times, and all the ladies in the office are so friendly and efficient. Especially Sue who worked tirelessly and efficiently to help us exchange. Thank you". (Warminster Office).

March 2012

"Excellent service". (Frome Office).

"Great service from all members of staff with whom I came in contact with". (Frome Office).

"Special thanks to Adam & Fiona for always keeping me informed". (Frome Office).

"No problems with service - more relevant for sellers, would certainly short-list you when time to sell". (Frome Office).

"We had a great experience throughout our purchase, with special thanks to Cath who always kept us informed and confident". (Frome Office).

"Thank you for an excellent service". (Warminster Office).

"Sue and Caroline did a wonderful job in pushing forward the sale of the property". (Warminster Office).

"You made a promise and kept it, great service, many thanks". (Warminster Office).

"Thank you for all your help and advice, and for being so proactive during a very difficult 3 weeks before exchange of contracts". (Warminster Office).

"Marvellous service throughout. Thank you very much". (Glastonbury Office).

"Really appreciated Mrs Sue Vince's help at all times and her professional approach". (Warminster Office).

"Sue Vince and her colleagues have provided an excellent service". (Warminster Office).

"The staff were professional, courteous & helpful at all times". (Frome Office).

"Thanks for your help in selling our property". (Frome Office).

"Brilliant service. All staff were very polite, extremely supportive during a long drawn-out process!". (Frome Office).

February 2012

"Very good service". (Warminster Office).

"A pleasure to deal with you all again." (Warminster Office).

"A very quick sale was achieved at the asking price". (Castle Cary Office).

"Friendly, helpful and calm in our time of stress". (Castle Cary Office).

"Thank you for your excellent service. Your staff were always friendly and very helpful". (Castle Cary Office).

"Efficient, helpful staff". (Castle Cary Office).

"We were always kept fully informed unlike other estate agents. We were given advice, which was always in our interest. The process took a long time but we were always treated with patience and courtesy". (Castle Cary Office).

"Thank you to everyone in the office for your professional and friendly service, excellent service throughout". (Castle Cary Office).

"A highly professional service with expert and stress relieving advice". (Castle Cary Office).

"The reduced agreed price was for a quick completion (by Christmas). You did nothing to speed things up until ....... threatened to pull out". (Warminster Office).

"Excellent friendly service. Nothing too much trouble". (Wells Office).

"An excellent service was delivered. I would recommend the Street Office without hesitation". (Street Office).

"The team were able to advise a property that we wouldnt have considered, as they had visited our property they had an insight into our requirements and taste". (Warminster Office).

"An excellent service from the beginning to the end. Photos and details accurate, website easy to use". (Warminster Office).

"As usual fantastic dealing with you guys, (Sue is amazing), look forward to the next time". (Warminster Office).

January 2012

“You came as a recommendation from a previous client and we were not disappointed-superb service”. (Glastonbury Office).

“If I moved again I would certainly use you again. Excellent service, Thank you!” (Glastonbury Office).

"Thanks for selling the house and for your polite and friendly staff". (Warminster Office).

"Considering we were the buyers Cooper & Tanner could not have been more professional, should we ever need to sell our property or be asked for advice/recommendation, Cooper & Tanner would be top of our list". (Warminster Office).

"Pleasure to deal with you, being a distance away from Wiltshire you made the process easy for me". (Warminster Office).

"Could not fault Cooper & Tanner. Very pleased with the exceptional service". (Warminster Office).

"We have used Cooper & Tanner before. Nothing is too much trouble for the staff, superb all round service". (Warminster Office).

December 2011

"I am extremely grateful for all your help over the 7 months it took to complete our purchase. You went out of your way to help and was always quick to update us on progress. Many thanks." (Frome Office).

November 2011

"Just to say a big thank you, in particular Arran, who very successfully sold West View for us. The new occupants are very happy". (Wells Office).

"Excellent service throughout, thank you". (Warminster Office).

"Excellent service from an excellent team". (Warminster Office).

"A purchaser was found at once, I'm very happy with the result". (Frome Office).

"You appreciated the fact that we live 3 hours away from Frome and feel that the service we received was above and beyond of what we expected from an estate agent". (Frome Office).

"First class in every respect". (Frome Office).

"Adam dealt with most of my queries, I always found him to be professional, friendly and efficient. I would use Cooper & Tanner again". (Frome Office).

"Cooper & Tanner provided complete support at every stage and with every problem". (Frome Office).

"Excellent throughout". (Frome Office).

"Very pleased with all aspects of the transaction". (Frome Office).

October 2011

"Once again Cooper & tanner have provided an excellent service. The sales team are absolutely fantastic". (Warminster Office).

"The buyers said how very helpful Lewis was and all the staff were most helpful and answered all our questions quickly". (Warminster Office).

"We found all staff extremely friendly and efficient (we love the house)". (Warminster Office).

"Brilliant service, everyone has been very helpful and king throughout. Will recommend you". (Warminster Office).

"Thanks for everything, I look forward to making the house my home now". (Frome Office).

"Very good overall". (Wells Office).

"Everybody was kind and professional. Lewis is an asset to your company, fantastic". (Warminster Office).

"Thank you for all you have done for us, you were terrific throughout". (Warminster Office).

September 2011

"Very pleased with communication. All staff very helpful and polite. Thank you". (Frome Office).

"Very professional service/helpful staff". (Frome Office).

"Excellent service throughout - professional, efficient and supportive. Thank you". (Frome Office).

"We appreciated your excellent service in some trying circumstances". (Frome Office).

"I was given a polite and courteous manner at all times". (Frome Office).

"Thank you for your support and guidance in bringing this purchase to a successful conclusion which at times looked highly unlikely!". (Frome Office).

"Many thanks for your help Martin". (Frome Office).

"Very friendly, courteous and professional at all times". (Wells Office).

"A job well done". (Wells Office).

"Your Wells branch treated us respectfully in a professional and friendly manner". (Wells Office).

"Good, efficient service. Would high;y recommend to others". (Wells Office).

"The Cooper & Tanner team are extremely professional, also exceptional customer service". (Wells Office).

August 2011

"Friendly, helpful, professional, knowledgeable, approachable". (Warminster Office).

"Full marks, always helpful and with good humour". (Warminster Office).

"We cannot thank you enough for your excellent service. At every stage, Cooper and Tanner staff took a personal interest, were enthusiastic about their work, and made us feel central to their work. We were delighted with the endless good ideas and extra help we were offered along the way. Having had a very bad experience locally with another agent we were reassured, kept informed, and filled with confidence that our house was in the best hands. Eighteen weeks from start to sale – we cannot recommend them highly enough". (Frome Office).

"Very happy with agreed sale price". (Frome Office).

"Any question we had was always dealt with without delay". (Frome Office).

July 2011

"Well done to Cooper & Tanner Warminster, excellent job". (Warminster Office).

"Caroline was very helpful throughout the process". (Warminster Office).

"Sue has been fantastic throughout, without her help this process would have been a nightmare, she has kept us up to date, dealt with all issues with such skill and courtesy, thank you so much for your fantastic service and many thanks to Sue, she is an absolute credit to Cooper & Tanner". (Warminster Office).

"Excellent customer service & efficiency from Martin Hemmett & his PA Amy, throughout the protracted sale & difficulties brought about by circumstances beyond their control". (Frome Office).

"It has been a pleasure to do business with your firm - all the staff have been helpful & friendly". (Frome Office).

"Excellent service, would recommend and use Cooper & Tanner in future". (Frome Office).

"We will certainly use your services again". (Frome Office).

"Adam was exceptional in his professionalism and expertise". (Frome Office).

"We had to deal with with the sale from a long distance - you took all the worry away". (Frome Office).

"An excellent service - thank you for your care, help & attention to detail". (Frome Office).

"Without Fiona I am sure this transaction would not have happened - her help was invaluable, excellent communicator and soler of problems. I am very grateful". (Frome Office).

June 2011

"Very efficient service, excellent communication". (Warminster Office).

"I would like to say a big thanks for all your support over the past few months". (Warminster Office).

"Very friendly sales staff. Thank you for all your help". (Frome Office).

"Excellent service" (Frome Office).

"I liased with Amy and she was great". (Frome Office).

"The final process was made so reassuring by Fiona and staff. Thank you". (Frome Office).

"A very challenging sale for all concerned". (Frome Office).

"Very many thanks to you all, and Adam in particular for your excellent service". (Frome Office).

"Everyone very helpful and friendly and Adam was always very informative". (Frome Office).

"Thank you". (Frome Office).

"Very helpful, courteous at all times. Thank you". (Frome Office)

"Staff were always friendly and happy to help". (Warminster Office).

"Very efficient and professional". (Warminster Office).

"We've dealt with Cooper & Tanner both through residential sales and lettings and both times have been more than pleased with the efficiency of the staff". (Warminster Office).

"You have taken all of the stress of the situation away. Big thank you especially to Sue, Andy & Becky". (Warminster Office).

May 2011

"Very friendly, courteous and professional at all times". (Wells Office).

"Excellent service throughout, thank you very much". (Warminster Office).

"Dealt with everything extremely well". (Frome Office).

"Very professional company, very friendly and helpful throughout". (Frome Office).

"Overall, everything went fairly smoothly. C & T did well in speeding up completion once we were ready to exchange". (Frome Office).

"Overall excellent". (Frome Office).

"Thank you all - especially Cath - we got there in the end!". (Frome Office).

"Got there in the end!! Cannot rate you any higher". (Frome Office).

"Extremely satisfied - Adam was particularly helpful". (Frome Office).

"Thank you for a very good service". (Street Office).

"Thank you Georgina for your help". (Street Office).

"It was very nice when you proposed us the new development - thank you". (Street Office).

"Extremely helpful and genuine service, would definately recommend to anyone". (Street Office).

"Tina did a good job". (Street Office).

April 2011

Thanks for all your help". (Wells Office).

"Thanks". (Wells Office).

"Very happy with the service, the Wells Branch is a credit to your company". (Wells Office).

"We found all the staff most helpful, polite and cooperative". (Frome Office).

"Everyone very friendly and efficient, made things easy for me". (Frome Office).

"It was brilliant, many thanks". (Frome Office).

"My wife particularly enjoyed speaking with Cath, who was always helpful and proactive". (Frome Office).

"As the buyer I was particularly impressed by your concern to look after my queries - excellent service". (Frome Office).

"Amy was exceptionally helpful in dealing with a property that had actually been taken off the market". (Frome Office).

March 2011

"Kept us informed at all steps of the process". (Warminster Office).

"Thanks for your calm courtesy when I was stressed about the delay in selling my own house". (Frome Office).

"Very helpful through some difficult situations". (Frome Office).

"Thanks very much". (Frome Office).

"I was very pleased with what you did and the support you gave me, thank you so much". (Frome Office).

February 2011

"Everyone I have dealt with has been very helpful, especially as I have been buying a house on my own for the first time". (Warminster Office).

"Great friendly staff, gave us valuable information and plenty of time to talk". (Warminster Office).

"Very good and polite, very helpful, would recommend to anyone". (Frome Office).

"Very helpful staff at all times - thank you". (Frome Office).

"Very supportive and informative during our lengthy negotiations". (Frome Office).

"Amy was friendly and helpful not at all like any Estate Agent I have ever known. (Frome Office).

"Dear Martin, thank you very much for your efforts, both at the Bath office previously and since July 2010. My friend said you were the best for our property and you were. (Frome Office).

"We've been very pleased with the service from yourselves, when purchasing and selling Southcroft". (Frome Office).

"Competent from start to finish". (Street Office).

"Excellent service & very grateful to Georgina for all her help". (Street Office).

January 2011

"Thanks for all your help". (Castle Cary Office).

"Everything flowed well and we were glad that you advertised in the Yeovil Times". (Castle Cary Office).

"Good service". (Castle Cary Office).

"As a buyer with an uncomplicated purchase, Cooper & Tanner provided helpful, efficient and professional service". (Castle Cary Office).

"I am very grateful for all the help and consideration shown to me. Thank you". (Castle Cary Office).

"Professional approach to allow smooth purchase of property to everyone's satisfaction". (Castle Cary Office).

"Professional at all times and worked hard to sell the property". (Frome Office).

"Good overall service, helpful staff". (Frome Office).

"Your efficient and friendly service ensured a stress free procedure from the start". (Warminster Office).

"The service we received on the purchase of our property was excellent". (Warminster Office).

"Excellent service throughout". (Warminster Office).

"Very professional and helpful, would definitely recommend you, Sue and Lewis were great". (Warminster Office).

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